January was a lot of trial and error

Hey hey,

January was a lot of trial and error for me.

Not in a dramatic way — just a lot of trying things, paying attention, adjusting, and staying present instead of spiraling about whether I was doing it “right.”

One of the biggest things I did was get rid of my availability calendar. Crazy right? lol

I decided I’d take clients on when I wanted to. Not when a calendar told me I could. Not months out. Not based on what’s considered normal or scalable or whatever word we’re using this year.

Probably sounds a little unhinged for someone like me, but I know what I’m good at, and I know the biz owners who come to me usually need support now, or pretty damn soon...especially after sitting with a problem for awhile.

So instead of limiting myself, I figured out how to do more of what I love while not stressing myself tf out.

That looked like hiring ops assistants I trust and being really honest about what actually needs to be done by me versus what doesn’t.

I will never hand off strategy. That’s my secret sauce, and it’s the reason clients hire me in the first place. But implementation? There are pieces of that I don’t need to personally do anymore.

So I brought in two ops assistants who don’t blink at my middle-of-the-night voice notes or chaotic videos, and built a way of working with other people that actually fits how my brain works. I've done a good job at doing implementation solo, but bringing in other people to get the method behind my madness was a challenge.

I basically used my own framework on my own business.

Where I used to kick off no more than two or three projects in a month, I kicked off six in January — without feeling like I’m glued to my laptop or constantly behind or like I was going to lose my mind.

The things that made the biggest difference were pretty simple.

  • SOPs (yes, of course).
  • A delegation system I actually follow.
  • And a standing Friday reset.

Every Friday, I sit down and look at the week ahead. I walk through each project, make sure everyone has context on who the clients are, what they’re dealing with, and why the strategy looks the way it does. If I don’t do this on Friday, the next week is a mess. No exceptions. So this is how I keep myself very honestly accountable.

I’ve also automated most of our onboarding — but kept the parts that matter, human. The systems handle the logistics, and then Montana and I send a real welcome inside the project portal so clients don’t feel like they’re just being passed to a process.

January reminded me that growth doesn’t usually look clean in the moment. But it does feel steady when you’re willing to question the way things are “supposed” to be done.

If you’ve had that quiet feeling of something needs to shift this year, you’re probably not imagining it.

📽️ Video of the Week

Last week I showcased my client Latesha Lynch, who is what I call a multi-passionate creative.

She serves 1:1 clients. She does speaking. She does collabs. And then she had the nerve to start a dope ass subscription-based mail service where she curates custom mailers every month.

She had outgrown her custom Airtable setup. Leads were coming in from everywhere. And she was doing way too much manually just to keep things running.

She wanted to do more without doing more.

And she wanted to stay solo while she did it.

So we built 22 custom deliverables - Subscription fulfillment systems, client experience workflows, lead visibility across platforms, and documentation so she always knows what’s happening and when.

Catch the replay ⬇️

video preview

🔥 Freebie of the Week

Leads are slower. Decisions take longer. Referrals don’t feel as dependable as they used to.

Not because you’re doing anything wrong, but because the way clients buy, decide, and commit has changed.

That’s exactly why Profitable & Preferred: The Service Business Summit hosted by Maggie Patterson from BS-Free Business exists.

This free, three-day virtual event (March 10–12, 2026) is designed for experienced service business owners who want:

  • More right-fit clients, not just more leads
  • A sales process that feels clear and repeatable
  • Less reliance on luck, referrals, or last-minute scrambling
  • A business that supports real life, not constant hustle

Sign Up for Free

Until next time! Happy Automating!

- Ashley

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Ashley Tindall

I'm Ashley, CEO & Founder of Solution Integrators - I help female entrepreneurs scale beyond six figures through the power of client journey improvements, systems automation, and project management support. In a nutshell, I make sure you're secret sauce is showcased throughout every phase of your client journey.The key to really creating an experience that brings in referrals is making sure your clients feel seen, heard, and supported within every checkpoint. I like to encourage people to think through their best and worst experiences with another service provider - what made that experience so great and what could you have done without. Don't overlook the small things - include a custom video in your proposal to make sure the potential client knows that you listened and understood their key painpoints. Don't take their money and run lol after onboarding make sure they know exactly what they can expect to happen next, and when. And once a project is wrapped up, incentivize them for coming back or sending folks back to you